Guest Terms and Conditions
GUEST TERMS AND CONDITIONS
Last updated: 6 October 2026
1. SCOPE AND PRIORITY
These terms apply to bookings of Villa Gold, Villa Silver and both villas together. Any exception, special arrangement or service is valid only when confirmed in writing for the specific booking. If these general terms differ from the accepted written confirmation or contract for a booking, the specific confirmation or contract prevails.
2. BOOKING AND CONFIRMATION
The minimum stay is 1 night, subject to availability. A request or quotation is not a confirmed reservation. Unless another deadline is stated, an offer for price and availability is valid for 72 hours. A booking is confirmed only after the villa, dates, complete guest group and special requests have been approved in writing and the required payment has been received or authorised. For both villas, both calendars must be available and blocked together.
3. GUEST INFORMATION AND CAPACITY
Before confirmation, guests must provide exact dates, all adults, children and infants with ages, the nature of the group, bedroom allocation, and any pets, visitors, staff, events, equipment or requested services. Before arrival, the lead guest must provide identification, the final guest list, an active telephone number, travel details and expected arrival time.
Villa Gold has 4 bedrooms and a standard capacity of 8 guests. Villa Silver has 4 bedrooms and accommodates 8 adults plus up to 2 children or teenagers on the children’s bunk bed in the family bedroom. Each bunk berth is limited to a guest aged 18 or under and weighing no more than 80 kg; use of the upper berth requires prior confirmation. Both villas together accommodate up to 18 guests and include 8 bedrooms, 2 pools, 2 kitchens and 2 garages. Up to 2 additional beds in a common area may be considered only on prior request and written approval, are charged separately and are not bedrooms. A cot may be available free of charge on prior request.
4. PRICE, INCLUDED FACILITIES AND EXTRA CHARGES
Prices published on this website are public guest accommodation rates. The written quotation states the applicable accommodation price. It includes exclusive use of the selected villa, its private pool (heating only where expressly stated for that villa), terraces, parking or garage, Wi-Fi, air conditioning as described for the property, kitchen and laundry facilities, bed linen and towels.
Final cleaning costs €250 per villa (€500 for both). A refundable security deposit of €1,500 per villa is required (€3,000 for both). An approved pet requires an additional €1,000 deposit. Check-in after 18:00 requires prior approval and costs €50.
Concierge services can be arranged on request: transfers, a private chef, excursions throughout Tenerife and to neighbouring islands, and any other bespoke holiday arrangements specified by the guest. Grocery delivery, car hire, yacht trips, early check-in, late check-out and additional beds may also be requested. All services are subject to availability and approval; third-party services are paid separately.
5. PAYMENT
For arrival more than 30 days after confirmation, 30% is payable to confirm and the remaining 70% no later than 30 days before check-in. For arrival within 30 days, 100% is payable immediately after written approval. Guests must use the secure payment method stated in the written confirmation and must not send full card details, passwords or complete payment credentials in ordinary messages.
6. SECURITY DEPOSIT
The security deposit is separate from the accommodation price. Its release is normally initiated within 48 hours after cleaning and inspection if no damage, missing items, excessive dirt, extra cleaning requirement or rule breach is found. Reasonable costs may be deducted. If a lead guest under 30 is exceptionally approved, the applicable security deposit increases by 40%.
7. CHECK-IN AND CHECK-OUT
Standard check-in is 15:00–18:00. Arrival after 18:00 requires prior approval and the €50 late-arrival charge. Standard check-out is 09:00–12:00, and the villa must be vacated by 12:00. Early check-in and late check-out require availability, prior written approval and may be charged separately. Same-day arrival after another booking is not guaranteed because cleaning and inspection may require a full day.
8. LEAD GUEST AND GROUP RESPONSIBILITY
The lead guest must be at least 30 years old, provide the requested identification and is responsible for the conduct of the entire group. A younger lead guest may be accepted only by prior written approval and with the 40% higher security deposit.
9. VISITORS, EVENTS, SMOKING AND PETS
Visitor rules are stated in the current rate sheet. Smoking inside either villa is prohibited; follow the host's instructions for any permitted outdoor area. Special events are considered only on request, require prior written approval and are quoted separately. The format, visitors, staff, music, catering and equipment must be declared in advance. Quiet hours are 22:00–08:00: no loud conversations or music in the villa, garden or terraces, noisy private gatherings or other avoidable noise that may disturb neighbours. Neighbours and municipal noise limits must also be respected at all other times. Unregistered visitors are not permitted.
Pets are not accepted as standard. One dog or cat up to 10 kg may be considered only after the species, breed, age, weight and photograph are provided and written approval is given before booking. Any approved pet is subject to the additional deposit and written conditions.
10. PROPERTY CARE AND SAFETY
The lead guest is responsible for damage, missing items, excessive dirt and rule breaches caused by guests, visitors or approved service providers. The pool is used at the guest's own responsibility, and children must remain under continuous adult supervision. Guests must follow all villa, pool, appliance, access, fire-safety and general safety instructions.
11. CHANGES, CANCELLATION, NO-SHOW AND EARLY DEPARTURE
There is no universal cancellation schedule for all bookings. The change and cancellation conditions in the accepted written confirmation or contract apply and must be accepted before payment. Date changes must be requested in writing and remain subject to availability, current prices, length of stay and cleaning intervals. Cancellation must be submitted in writing by the person who made or paid for the booking. Refunds, credits, transfers or free changes are not automatic. No-show, late arrival, a shortened stay or early departure does not create an automatic right to a refund. Exceptional circumstances may be considered individually when supported by documents, without a guaranteed outcome.
12. ACCEPTANCE
By paying, the guest confirms that the applicable written booking conditions have been reviewed and accepted.
SPANISH DREAM SL. · B16372393 · Calle Londres 5, Centro Comercial Fañabe, local 19, 38670 Adeje (Santa Cruz de Tenerife), España · info@tenerifevipvilla.com